{"id":43084,"date":"2023-08-11T14:19:08","date_gmt":"2023-08-11T12:19:08","guid":{"rendered":"http:\/\/legacy.gominga.com\/?p=43084"},"modified":"2024-06-17T13:17:10","modified_gmt":"2024-06-17T11:17:10","slug":"sellics-review-management-alternative","status":"publish","type":"post","link":"https:\/\/legacy.gominga.com\/de\/sellics-review-management-alternative\/","title":{"rendered":"Eine Sellics Review Management Alternative"},"content":{"rendered":"[vc_row type=“in_container“ full_screen_row_position=“middle“ column_margin=“default“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ scene_position=“center“ rotate_desktop=“0″ text_color=“dark“ text_align=“left“ row_border_radius=“none“ row_border_radius_applies=“bg“ overflow=“visible“ overlay_strength=“0.3″ gradient_direction=“left_to_right“ shape_divider_position=“bottom“ bg_image_animation=“none“ gradient_type=“default“ shape_type=““][vc_column column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ column_element_direction_desktop=“default“ column_element_spacing=“default“ desktop_text_alignment=“default“ tablet_text_alignment=“default“ phone_text_alignment=“default“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_backdrop_filter=“none“ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ column_position=“default“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/1″ tablet_width_inherit=“default“ animation_type=“default“ bg_image_animation=“none“ border_type=“simple“ column_border_width=“none“ column_border_style=“solid“ column_padding_type=“default“ gradient_type=“default“][image_with_animation image_url=“43160″ image_size=“full“ animation_type=“entrance“ animation=“None“ animation_movement_type=“transform_y“ hover_animation=“none“ alignment=“center“ border_radius=“none“ box_shadow=“small_depth“ image_loading=“default“ max_width=“100%“ max_width_mobile=“default“][\/vc_column][\/vc_row][vc_row type=“in_container“ full_screen_row_position=“middle“ column_margin=“default“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ scene_position=“center“ rotate_desktop=“0″ text_color=“dark“ text_align=“left“ row_border_radius=“none“ row_border_radius_applies=“bg“ overflow=“visible“ overlay_strength=“0.3″ gradient_direction=“left_to_right“ shape_divider_position=“bottom“ bg_image_animation=“none“ gradient_type=“default“ shape_type=““][vc_column column_padding=“padding-4-percent“ column_padding_tablet=“no-extra-padding“ column_padding_phone=“no-extra-padding“ column_padding_position=“left-right“ column_element_direction_desktop=“default“ column_element_spacing=“default“ desktop_text_alignment=“default“ tablet_text_alignment=“default“ phone_text_alignment=“default“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_backdrop_filter=“none“ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ column_position=“default“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/1″ tablet_width_inherit=“default“ animation_type=“default“ bg_image_animation=“none“ border_type=“simple“ column_border_width=“none“ column_border_style=“solid“ column_padding_type=“default“ gradient_type=“default“][vc_column_text css=“.vc_custom_1691753125660{margin-top: 50px !important;}“]In der dynamischen E-Commerce-Welt geht der Wandel oft einher mit neuen Herausforderungen. Besonders sp\u00fcrbar wurde dies f\u00fcr die Nutzer der einst von Sellics bereitgestellten Review-Management-Funktion, die durch die \u00dcbernahme durch Perpetua Anfang 2023 eingestellt wurde. Doch was impliziert dies f\u00fcr die ehemaligen Nutzer und welche Alternativen erm\u00f6glichen weiterhin ein effizientes Review Management?<\/strong>[\/vc_column_text][vc_column_text]\n

Die \u00dcbernahme von Sellics – ein Ende der Review Management Funktionen<\/h2>\n

Sellics war ein effektiver Wegbegleiter f\u00fcr Amazon-H\u00e4ndler, der eine Vielzahl an Diensten, einschlie\u00dflich des Managements von Kundenfeedback, bereitstellte. Diese Funktion bot H\u00e4ndlern eine zentrale und effiziente Plattform, um Kundenrezensionen zu bearbeiten und wertvolle R\u00fcckmeldungen zu sammeln. Durch die \u00dcbernahme von Sellics durch Perpetua und die anschlie\u00dfende Aufgabe des Review Managements, ist diese Funktion f\u00fcr H\u00e4ndler nicht mehr verf\u00fcgbar.<\/p>\n

Die ehemaligen Nutzer der Review-Management-Funktion von Sellics stehen vor der Herausforderung, Kundenbewertungen und -anfragen nur noch in begrenztem Umfang \u00fcber den Amazon Seller oder Vendor Account zu verwalten.<\/p>\n

Ohne ein spezifisches Tool f\u00fcr das Review-Management verlieren H\u00e4ndler nicht nur an Effizienz, sondern auch die F\u00e4higkeit, systematisch und geordnet auf wertvolles Kundenfeedback einzugehen. Diese Herausforderung ist von erheblicher Bedeutung, da ein professionelles Handling von Kundenbewertungen und -anfragen entscheidend f\u00fcr den Aufbau von Kundenvertrauen und Markenimage ist.<\/p>\n

Zudem spielen Reviews eine wichtige Rolle bei der Steigerung der Conversion Rate durch direkte Beantwortung von Kundenfragen. Heutzutage erwarten Kunden von den Marken und Herstellern ein konstruktives Feedback.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=“in_container“ full_screen_row_position=“middle“ column_margin=“default“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ scene_position=“center“ rotate_desktop=“0″ text_color=“dark“ text_align=“left“ row_border_radius=“none“ row_border_radius_applies=“bg“ overflow=“visible“ overlay_strength=“0.3″ gradient_direction=“left_to_right“ shape_divider_position=“bottom“ bg_image_animation=“none“ gradient_type=“default“ shape_type=““][vc_column column_padding=“padding-4-percent“ column_padding_tablet=“no-extra-padding“ column_padding_phone=“no-extra-padding“ column_padding_position=“left-right“ column_element_direction_desktop=“default“ column_element_spacing=“default“ desktop_text_alignment=“default“ tablet_text_alignment=“default“ phone_text_alignment=“default“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_backdrop_filter=“none“ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ column_position=“default“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/1″ tablet_width_inherit=“default“ animation_type=“default“ bg_image_animation=“none“ border_type=“simple“ column_border_width=“none“ column_border_style=“solid“ column_padding_type=“default“ gradient_type=“default“][vc_column_text]\n

gominga – die umfassende Alternative f\u00fcr professionelles Review-Management<\/h2>\n

Im Kontext dieser Herausforderung tritt gominga als eine \u00fcberzeugende Alternative auf den Plan. Als umfassendes Review-Management-Tool bieten wir eine breite Abdeckung verschiedener Plattformen an, darunter Amazon, Bazaarvoice, Mobile Apps und Google Locations.<\/p>\n

Doch was unterscheidet gominga konkret von der Review-Management-Funktion von Sellics?<\/p>\n

Ein zentrales Unterscheidungsmerkmal liegt im Bereich des Engagements und des Kundenservices auf Online-Plattformen. Der gominga Review-Manager bietet Nutzern die M\u00f6glichkeit, den Engagement-Prozess \u00fcber ein integriertes Ticket-Management-System zu steuern, was eine effizientere und zentralisierte Art und Weise darstellt, mit Kundeninteraktionen umzugehen, als die nun eingeschr\u00e4nkte M\u00f6glichkeit im Amazon Account.<\/p>\n

Vor allem aber deckt gominga eine Vielzahl an Plattformen ab. Das bedeutet, dass sich gominga nicht nur auf Amazon beschr\u00e4nkt, sondern weltweit alle relevanten Retailer sowie Google, Mobile Apps und D2C-Shops einbezieht.<\/p>\n

Als spezialisiertes Online-Review-Tool liegt der Schwerpunkt von gominga dabei auf dem Management von Reviews, der Interaktion mit Kundenfeedback und der Analyse von Customer Insights.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=“full_width_background“ full_screen_row_position=“middle“ column_margin=“default“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ bg_color=“#f8f8f8″ scene_position=“center“ top_margin=“2%“ bottom_margin=“2%“ rotate_desktop=“0″ text_color=“dark“ text_align=“center“ row_border_radius=“none“ row_border_radius_applies=“bg“ overflow=“visible“ overlay_strength=“0.3″ gradient_direction=“left_to_right“ shape_divider_position=“bottom“ bg_image_animation=“none“ gradient_type=“default“ shape_type=““][vc_column column_padding=“padding-4-percent“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“top-bottom“ column_element_direction_desktop=“default“ column_element_spacing=“default“ desktop_text_alignment=“default“ tablet_text_alignment=“default“ phone_text_alignment=“default“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_backdrop_filter=“none“ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ column_position=“default“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/1″ tablet_width_inherit=“default“ animation_type=“default“ bg_image_animation=“none“ border_type=“simple“ column_border_width=“none“ column_border_style=“solid“ column_padding_type=“default“ gradient_type=“default“][vc_column_text]\n

Testimonials<\/h2>\n[\/vc_column_text][vc_row_inner equal_height=“yes“ column_margin=“default“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ text_align=“left“ row_position=“default“ row_position_tablet=“inherit“ row_position_phone=“inherit“ overflow=“visible“ pointer_events=“all“][vc_column_inner column_padding=“padding-2-percent“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ column_element_direction_desktop=“default“ column_element_spacing=“default“ desktop_text_alignment=“default“ tablet_text_alignment=“default“ phone_text_alignment=“default“ background_color=“#ffffff“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_backdrop_filter=“none“ column_shadow=“none“ column_border_radius=“3px“ column_link_target=“_self“ overflow=“visible“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/3″ tablet_width_inherit=“default“ animation_type=“default“ 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Die Mehrwerte von gominga<\/h2>\n

gominga erm\u00f6glicht es, auf mehreren Plattformen gleichzeitig zu interagieren und Engagement-Aktivit\u00e4ten innerhalb des Ticket-Management-Systems zu steuern.<\/p>\n

Damit ist nicht nur die Interaktion mit Amazon gemeint, sondern auch mit deutschen Retailern wie Galaxus, internationalen Marktpl\u00e4tzen wie Cdiscount und Walmart, sowie Google, Mobile Apps und eigenen D2C Brandwebshops.<\/p>\n

Der Nutzen ist offensichtlich: Es bietet einen umfassenden \u00dcberblick \u00fcber Kundenfeedback und Interaktionsm\u00f6glichkeiten auf allen relevanten Plattformen. So k\u00f6nnen H\u00e4ndler, Marken und Hersteller dort pr\u00e4sent sein, wo sich ihre Kunden aufhalten!<\/p>\n

Ratings, Reviews und Q&A k\u00f6nnen innerhalb eines Interfaces gemanagt werden. Dies erh\u00f6ht die Effizienz durch den Einsatz von Vorlagen, Textbausteinen, Zuweisungen, Tags, Warnmeldungen und Berichten. Gegen\u00fcber der rudiment\u00e4ren Bearbeitung von Bewertungen und Fragen im Amazon-Account, bietet Gominga eine zentralisierte und effiziente Plattform zur Verwaltung von Kundenfeedback.<\/p>\n

Ein weiteres herausragendes Merkmal ist die Datensicherheit. gominga erlaubt den Zugriff auf alle Plattformen \u00fcber nur EINEN Login. Dies senkt die Komplexit\u00e4t und erh\u00f6ht die Sicherheit, indem das Risiko, das mit der Verwendung verschiedener Login-Daten verbunden ist, minimiert wird.Dies bedeutet v.a., dass Passw\u00f6rter zu sensiblen Ecommerce-Accounts wie z.B. zum Amazon Seller oder Vendor Account nicht mit internen oder gar externen (Agentur-)Mitarbeitern geteilt werden m\u00fcssen.<\/p>\n

Dar\u00fcber hinaus ist der Kundensupport von gominga besonders hervorzuheben. Ein pers\u00f6nlicher gominga Account Manager steht in enger Zusammenarbeit mit dem Team der Kundenorganisation, um eine auf die Bed\u00fcrfnisse der Organisation abgestimmte L\u00f6sung zu implementieren.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=“full_width_background“ full_screen_row_position=“middle“ column_margin=“default“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ bg_color=“#235d89″ scene_position=“center“ top_margin=“2%“ bottom_margin=“2%“ rotate_desktop=“0″ text_color=“light“ text_align=“center“ row_border_radius=“none“ row_border_radius_applies=“bg“ overflow=“visible“ overlay_strength=“0.3″ gradient_direction=“left_to_right“ shape_divider_position=“bottom“ bg_image_animation=“none“ gradient_type=“default“ shape_type=““][vc_column column_padding=“padding-4-percent“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“top-bottom“ column_element_direction_desktop=“default“ column_element_spacing=“default“ desktop_text_alignment=“default“ tablet_text_alignment=“default“ phone_text_alignment=“default“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_backdrop_filter=“none“ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ column_position=“default“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/1″ tablet_width_inherit=“default“ animation_type=“default“ bg_image_animation=“none“ border_type=“simple“ column_border_width=“none“ column_border_style=“solid“ column_padding_type=“default“ gradient_type=“default“][vc_column_text]\n

Der gominga Review Manager<\/h2>\n[\/vc_column_text][vc_column_text]Mit unserem SaaS-Tool k\u00f6nnen Sie wertvolles Feedback von Ihren Kunden und aktuellen \u00dcberblick zum Markt und Wettbewerb gewinnen. Treten Sie in Kontakt mit Ihren Kunden und setzen Sie die Erkenntnisse aus den Bewertungen in Ma\u00dfnahmen um. Einfach und skalierbar. Weltweit und mit nur einem Tool.[\/vc_column_text][vc_row_inner column_margin=“default“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ text_align=“left“ row_position=“default“ row_position_tablet=“inherit“ row_position_phone=“inherit“ overflow=“visible“ pointer_events=“all“][vc_column_inner column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ column_element_direction_desktop=“default“ column_element_spacing=“default“ desktop_text_alignment=“default“ tablet_text_alignment=“default“ phone_text_alignment=“default“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_backdrop_filter=“none“ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ overflow=“visible“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/3″ tablet_width_inherit=“default“ animation_type=“default“ bg_image_animation=“none“ border_type=“simple“ 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Summary<\/span><\/span><\/h2>\n

Following Perpetua’s discontinuation of Sellics‘ review management feature, many merchants are facing new challenges. While change sometimes brings challenges, it can also open up new opportunities. The discontinuation of Sellics‘ review management provides one such opportunity – a chance to discover new tools and develop more efficient and effective ways of handling and engaging with customer reviews.<\/span><\/span><\/p>\n

gominga offers a comprehensive and efficient solution for professional review management. The range of functions goes well beyond the previous review functions of Sellics, as different platforms can be processed with an integrated ticket management system. The high level of data security and personal customer support are what particularly distinguish gominga’s SAAS solution.<\/span><\/span><\/p>\n

If you want to know more about the gominga review manager, you can find <\/span><\/span>detailed information here<\/span><\/span><\/a> .[\/vc_column_text][\/vc_column][\/vc_row]<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

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